SPA GUIDELINES

Your Easy Guide to making the most of your Spa Experience

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Spa Etiquette

Salon CTI & Day Spa is designed as a sanctuary for the senses, a tranquil escape for relaxation and rejuvenation.  For the consideration of others, we request that visitors keep noise to a minimum at all times. We would appreciate it if you could please switch your cellular phones and electronic devices off (or to silent mode) upon arrival at the spa.

Children

Children under 15 years of age must be accompanied by an adult.

Dogs

We love dogs but due to spa hygiene and safety rules, we do not allow dogs on the premises.

Spa Treatment Hours

The Spa is closed on Mondays. Tuesday through Thursday we are open from 9 am - 9 pm , Friday from 9am to 6pm and Saturdays 9am to 4pm. Subject to change.

Payment Policies

We accept cash, check, Visa, Mastercard, Discover and American Express. All prices are quoted in US dollars.  For all bookings over 2 people or $100 a credit card is necessary to secure the appointments. We require a minimum of 24 hours on cancellations. Cancellations received after that time or no-shows will be charged 50% of the appointment amount.

Spa Reservations

To make a Spa reservation, call us for a booking.  Should you require it, our Spa Receptionist will be able to advise you on the treatment choice best suited to your needs.  To help ensure your preferred time and treatment, we recommend booking in advance to avoid disappointment.

Arrival

Please arrive 15 minutes prior to your scheduled treatment time to ensure you get the most benefit from your appointment.  Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed.

Parking

Parking can be found in front of the Salon/Spa.

Medical Conditions

When making a reservation and arriving for your treatment, please advise us of any health conditions (e.g. high blood pressure), allergies, injuries or if you have had surgery recently, so we can ensure your optimum comfort.  It is important to inform your therapist if you are on any medication, are pregnant, have epilepsy, are diabetic, have eczema or psoriasis, or have recently been sunburnt. Certain treatments may need to be changed to best accommodate your condition.  Please note that it is incumbent on you to notify us in advance of any condition which might affect your treatment.

Pregnancy

The Spa Team will be happy to help guide you in selecting which treatments are most suitable for you during this special time.

Spa Attire For Your Comfort

We provide you with spa robes and capes appropriate for services. Our therapists will always use draping techniques to respect your privacy. We have a robe and slippers available for each guest for your comfort should you wish to use the restroom during your treatment.

Smoking and Drinking

The Spa is a non-smoking facility and the consumption of alcohol is prohibited. We do not recommend the consumption of alcohol or heavy food before or directly after spa treatments.

Valuables

Please refrain from bringing valuables to the spa.  We do not assume any liability for personal items and recommend you leave valuables at home.

Gift CARDS

The perfect gift for a loved ones or colleague, our Gift cards are available for any spa treatment on our Spa Menu or for the purchase of retail. Amounts can be customized. They do not expire* . They can be bought on our website, by calling the Spa or by stopping in. Gift Cards must be presented at the time of check out or at the time of purchasing retail products. Please note that all our Gift Cards are non-refundable if lost or stolen.

 

BUY GIFT CARDS